Residents in Bude are set to have improved access to help with energy bills, debt advice, benefits, and other enquiries.
The brand-new service will be run on the third Tuesday of every month between 10.30am to 12.30pm and 1.30pm to 3.30pm with no appointments needed.
The relaunched service comes several years after the closure of the old service, with Citizens Advice users in Bude having to travel to Liskeard or Bodmin in its absence. The new service, which is being launched after 90 people from Bude with problems over the phone in the year to 2022, comes thanks to £10,000 in grant funding from the Blanchminster Trust.
Chief Executive of Citizens Advice Cornwall, Gill Pipkin said the service was delighted to be returning to Bude. She said: “After an absence of several years while we tried to find suitable premises and funding, we’re now delighted to be re-opening a face-to-face service in Bude.
“We know that demand for help in the town and surrounding North Cornwall area is high and this will save people who need to see us from a long journey to the nearest Citizens Advice offices in Liskeard or Bodmin.”
Citizens Advice Advisor, Kremena Whiting, added: “Although people can access advice over the phone or webchat, there are many who need face-to-face contact with an adviser, especially if they are vulnerable, don’t cope well with phone conversations or have complex issues to discuss.
“That’s why we really wanted to re-establish our service to people in Bude and the North Cornwall area to help them overcome the issues confronting them.”
Citizens Advice Cornwall also operates a text service, where members of the public can text ADVICE to 78866 and receive a call back from an advisor within 10 working days.