HIGHER Churchtown Farm Barns in Tresmeer was one of two properties in Cornwall to receive the coveted VisitEngland ‘ROSE Award’ for an excellent customer-focused approach to their tourism business.

Mr and Mrs Bate, owners of Higher Churchtown Farm Barns, were presented with the accreditation ROSE [Recognition Of Service Excellence] Award for going the ‘extra mile’ and offering excellent customer service to guests staying at their self-catering holiday let business.

The awards take into consideration a variety of factors, including online customer reviews as well as additional facilities and services offered to make customer stays extra special.

Higher Churchtown Farm is a complex of four, character cottages set on the edge of the Tresmeer.

Nominations for the award are triggered following the annual VisitEngland quality assessment visit and observations made by the assessor are considered by a judging panel, alongside online customer reviews.

Winners tend to be places where the owners, managers and staff really know how to delight their customer — with only 100 businesses in England achieving the award each year.

Stephen Boucher, cottages.com area manager, said: “We’re beyond thrilled that not just one, but two cottages.com properties in Cornwall have received this prestigious accolade. With only 100 businesses across the country recognised each year, it is a real testament to the hard work and commitment of our owners that they are amongst those receiving the award.

“The passion and pride they take in offering guests a unique home from home experience is reflected in the high scores they consistently receive on our independent Reevoo rating system and the owners of both properties are great ambassadors for our brand. Congratulations to both on such a great achievement.”