Peter Spencer, of Valley Close, Teignmouth, writes:

I was really looking forward to taking my family to the Den to see the vintage buses and  let my ten-year-old daughter experience the nostalgia of travelling on them.

At first, organisers didn't seem to know where the buses were going from and even which ones were going to go first. The timetable brochure that we bought, did help after they got more organised until about mid afternoon when it was again disorganised.

The buses were meant to go from the pier and by afternoon everyone knew this as people were queuing down there. There were two open top buses and one closed top bus doing a circular trip up the Teign estuary.

We waited half an hour for the next one as the one ready to depart was a closed top one and we were told the next  one would be an open top bus. We saw the open top one come up to the queue where us and some other people had been waiting patiently and it was full up, apart from about four spaces upstairs. We expected everyone to get off but the conductor came off and said that they could only take a couple of passengers as everyone had got on without permission down the other end of the promenade!

I asked when the next open top bus would be going off and the organiser said half an hour's time. We decided to take the last few seats even though Elsie my  daughter couldn't see much from the middle.

Halfway up the estuary road and the other open top bus was behind us; this made me even more annoyed.

When I got back, I spoke to an organiser who just gave me a sarcastic remark but also did say that the passengers who got on at the wrong place were just ignorant and it would have been too hard to get them all off.

I noticed in the morning that one driver wouldn't tell an elderly man when the buses were going off, he said if you want to know buy a timetable.

I know that the rides were free – apart from being told if you want to ride on this bus put a donation in the bucket and that it is run by the Devon General Trust by volunteers – but I do think a little more organisation should have gone in to this and the volunteers should be a bit more courteous.