HBH Woolacotts in Bude has received an award recognising ‘outstanding customer service’.

HBH Woolacotts is one of Ebac’s large network of independent retailers across the UK and was singled out for the ‘Ebac Excellence Award’ in acknowledgement of its levels of customer satisfaction, good advice and relationship with the Ebac team.

Founded in 1976, HBH Woolacotts is a family-run independent retailer specialising in various electrical products, such as those from Ebac. They operate eight stores throughout Cornwall and Devon.

John Elliott, chairman of Ebac, said: “Ebac greatly values its network of local independent retailers. We strive to continually innovative our products and make them the best on the market but without the sales outlets across the country we would not be able to reach the many millions of households who rely on dehumidifiers to keep their homes dry and healthy.”

Chris Hemmerle, director, HBH Woolacotts, said: “We are proud to work in partnership with Ebac and pleased to receive this award, which is testament to our efforts to provide the very best customer service and of our knowledge of the local market.

“Dehumidifiers that are specifically designed for the UK climate to give optimum performance are very attractive to our customers, as is Ebac’s decades of expertise.

“Forecasters have been warning of a severe winter this year and homeowners need to be prepared in advance to stop damp getting a grip on their properties and tackle it before it causes long-lasting damage. We are always happy to discuss individual requirements with customers to make sure that they get the very best product for their needs.”